"Trouw Nutrition ne vend pas seulement des composants d’aliments pour animaux, mais aussi des produits et des services nutritionnels basés sur la recherche." - Nienke de Groot, strategic marketing manager
- Olds, Canada
- Temps plein
Trouw Nutrition is hiring… we’re looking to add a Customer Service Representative / Sales Assistant to join our team in Olds, AB. We are looking for someone who is passionate about Customer Service, able to participate in the sales development and the smooth running of the location. We count on your keen experience to work closely with logistics and manufacturing, ensuring timely order placement, adhering to scheduling requirements, and constantly delivering a high standard of service. You will also focus on building and nurturing customer relationships.
The position is 100% on-site at Olds, AB.
KEY RESPONSIBILITIES
The Customer Service Representative works closely with our customers to understand their needs, provide them with the insight they are looking for and help them complete their purchases. The main function of the department is to handle orders and to provide coordination with customers about products, delivery options and complaints.
GOOD TO KNOW
- Passionate about your career? Work within the supportive Customer Service Team on location.
- Work directly with our clients. The client base may include a variety of customers, from independent clients as distributors to individual farmers, and customers covered by a key account.
- Collaboration, good organizational and communication skills (written and verbal), high learning capacity, high level of integrity and influencing skills, acts like an owner / entrepreneurial, focus on continuous improvement, team oriented, show respect, coachable
A Day in the Life…
- Deal with our customers questions, requests and concerns.
- Ensure high levels of customer satisfaction through excellent service
- Propose innovative ideas to increase market share
- Accept and process incoming orders, answer questions, solve problems
- Answer questions about product assortment and applications, production based on standard product, quoting prices and delivery times (training provided)
- Participate in process improvements
SKILLS AND EXPERIENCE:
- Post-secondary education is required
- Previous retail experience, focused on excellent customer service
- Customer management and strong organizational skills
- Proven ability to multi-task in a fast-paced environment
- High level of computer competency including knowledge of Microsoft Office applications
- Must possess a valid class 5 license
- Experience working on a family or commercial farm or experience in agriculture, customer service and sales is considered a strong asset
WHAT WE OFFER
- Base salary and Annual bonus.
- Medical/Dental/Vision benefits that start on Day 1.
- Robust pension plan with employer matching.
We are committed to employment equity, and we encourage applications from qualified individuals, including women, Indigenous peoples, persons with disabilities and members of visible minorities.
Our corporate values FEED your career: Passion | Inclusivity | Integrity | Trust | Curiosity. These values are engrained into our core and shape everything we do.
Current employees of any SHV company; please apply through the SHV Job Board, or If you are an employee of Trouw Nutrition or Skretting, you can complete your application through your Workday account. SHV Internal Job Board: https://www.shv.nl/jobs/
Final candidates who are being considered for the position will be required to undergo a criminal background check.
Please note that candidates applying for Canadian job openings must be authorized to work in Canada without sponsorship.
#SPTN
À propos de nous
Depuis 90 ans, Trouw Nutrition se consacre à l’innovation et a acquis une grande expérience dans le développement de méthodes plus intelligentes et plus durables d'élevage d'animaux de ferme et de compagnie en bonne santé. Notre équipe de 8 300 collaborateurs passionnés, répartis dans 32 pays, cherche sans relâche des solutions aux défis auxquels fait face la chaîne « feed-to-food » (de l'alimentation animale à l'alimentation humaine), afin d’aider nos clients à assurer l’alimentation du futur. Grâce à notre vaste portefeuille complet de spécialités d'aliments pour animaux, d’additifs alimentaires, de prémélanges et de modèles et services nutritionnels, ainsi que notre expertise sans cesse croissante en matière d’alimentation animale, d’élevage et de santé, nous proposons des possibilités illimitées de créer des solutions intégrées personnalisées, adaptées à la situation locale de chaque client.
Trouw Nutrition fait partie de Nutreco, leader mondial de la nutrition animale et de l’alimentation aquacole, qui fait partie de la famille d’entreprises SHV, regroupant plus de 50 000 personnes dans le monde.
Trouw Nutrition fait partie de Nutreco, leader mondial de la nutrition animale et des aliments aquacoles, qui à son tour fait partie de la famille d'entreprises SHV, unissant plus de 50 000 personnes à travers le monde. Trouwnutrition.com.
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