Job Description

Service Supervisor-NIR and Calibration Line Service
Technical Customer Support
Xiangtan, China
Full-time

Why join us 
Get ready to Own your expertise as a Service Supervisor-NIR and Calibration Line Service at Trouw Nutrition, a Nutreco company. Join us in this technically driven role where you will lead database optimization and model development, enabling customers to achieve accurate testing and efficient production. Own your growth, Own your innovation, and Own your impact.

What you'll do  

• Systematically collect industry trends and competitor insights, integrate customer feedback, and collaborate with the global R&D team to drive NIR model optimization and validation testing, enhancing data matching efficiency and prediction accuracy.  
• Be responsible for the installation, debugging, training, calibration, and maintenance of NIR spectrometers and mycotoxin detectors, ensuring stable operation of customer equipment.  
• Extract and refine database application cases, uncover data value, and contribute to the improvement of technical materials (manuals, solution guides, videos, etc.) and market promotion activities.  
• Respond promptly to customer needs, providing on-site or remote technical support including sample handling guidance, spectral collection optimization, and interpretation of abnormal results, while delivering customized solutions to enhance customer satisfaction.

Who we're looking for  
We are looking for a responsible and accountable professional who is ready to Own this role. You should be meticulous, possess strong communication skills and a collaborative team spirit, and be willing to undertake short-term business trips.

You will also need 

• A bachelor’s degree or higher in Chemical Analysis, Bioengineering, Agricultural Engineering, Animal Nutrition, Feed Science, Food Inspection, or a related field.  
• Proficiency in operating common NIR equipment (e.g., FOSS, Bruker) and wet chemistry analysis instruments, with experience in NIR spectral database development and maintenance.  
• Strong communication skills in both Chinese and English.  
• Proficiency in Office software and data analysis tools.

What you'll receive  
As part of Nutreco, you will become a member of the SHV family—a diverse group of companies with a global footprint. You will gain access to a wide network of expertise and global career paths, backed by one of the world’s largest privately owned enterprises, known for its stability and long-term vision.
In addition, you will receive 

• Competitive remuneration package 
• Supplementary medical insurance
• Gifts for different holidays
• Annual leaves based on the local law and company leaves 
• Opportunities for further learning and professional development within Nutreco and the broader SHV group  
• An inclusive, international culture and a dynamic working environment

How and why to find out more  
We can offer you a meaningful career where you'll take pride in the role you play every day in Feeding the Future. If you are interested in joining us, get ready to Own your progress, your potential, and your career. We aim to review all applications within five business days and will get back to you as soon as possible.#OwnIt