Customer Service Representative

The Customer Service Representative works closely with our customers to understand their needs, provide them with the insight they are looking for and help them complete their purchases. The main function of the department is to handle orders and to provide coordination with customers about products, delivery options and complaints.

GOOD TO KNOW

• Passionate about your career? Work within the supportive Customer Service Team on location.
• Work directly with our clients. The client base may include a variety of customers, from independent clients as distributors to individual farmers, and customers covered by a key account. 
• Collaboration, good organizational and communication skills (written and verbal), high learning capacity, high level of integrity and influencing skills, acts like an owner / entrepreneurial, focus on continuous improvement, team oriented, show respect, coachable

A Day in the Life…

• Deal with our customers questions, requests and concerns.
• Ensure high levels of customer satisfaction through excellent service
• Propose innovative ideas to increase market share
  • Accept and process incoming orders, answer questions, solve problems
  • Answer questions about product assortment and applications, production based on standard product, quoting prices and delivery times (training provided)
  • Participate in process improvements

SKILLS AND EXPERIENCE:

• Previous retail experience, focused on excellent customer service
• Customer management and strong organizational skills
• Proven ability to multi-task in a fast-paced environment
• High level of computer competency including knowledge of Microsoft Office applications

OUR TEAM MEANS EVERYTHING:

Trouw is a global company that is proud of our safety record and all our accomplishments. We work in a dynamic industry with passionate people who recognize the importance of work-family balance. We offer a competitive compensation package that includes:

• Benefits from group insurance from the first day of employment
• RRSP matching with a generous contribution from the employer
• Access to specialized technical resources
• Continuing education throughout your career
• Specialized development plan

We are committed to employment equity, and we encourage applications from qualified individuals, including women, Aboriginal peoples, persons with disabilities and members of visible minorities.

Our corporate values FEED your career: Passion | Inclusivity | Integrity | Trust | Curiosity. These values are engrained into our core and shape everything we do.

Please note that candidates applying for Canadian job openings must be authorized to work in Canada.

#SPTN